Wednesday, October 21, 2009
Method #9 IM Chatty
Chat is not a new concept to me. I have tried it years ago and again most recently in various webinars and with a text referencing service that we are involved in called MyInfoquest. When the MyInfoquest libraries meet online for meetings, we use a combination of audio, online, and chat features. It is pretty high energy keeping up with all the various mediums and conversations. When I first tried chat years ago, it was not easy and I did not like it. Now that I have had more training and experience it is a lot easier. Chat/IM in libraries adds a whole new dimension of service. It fits in well with virtual library service. Though we do not currently offer this type of service we do plan to in the future. Currently we encourage people to drop by, call, or send us an email. We also have a Facebook, Twitter, and blog accounts to interact with people as well. After reading about Meebo, I think that would be a great way to start the IM/Chat service because you don't have to be tied to any certain account, it appears to interact with any of the services.